SHIPPING AND RETURN POLICY
All orders are shipped within 1-2 business days of receipt. Please allow sufficient processing and transit time for events or bulk orders (i.e., please contact us for details).
SHIPPING METHODS & ADDRESSES
- ADDRESSES: We ship to residential and commercial addresses throughout the Continental US. We do not ship to Alaska, Hawaii, Canada, the US Territories or APO/FPO addresses. Additionally, we do not ship to PO Box addresses or other international locations.
- GROUND SHIPPING: SHOP DECOR N MORE is committed to the timely delivery of your merchandise at an affordable cost. To continue that ongoing commitment, we have partnered with FedEx. When conditions warrant, we reserve the right to ship select merchandise using UPS and/or USPS as ground shipping alternatives. For your convenience, this includes the shipment of merchandise to commercial addresses.
- Free ground shipping on all orders.
- Free ground shipping applies for both residential and commercial addresses throughout the continental US.
- Orders shipped using FedEx Ground Home Delivery, 1-5 business days. Allow 1-7 business days for UPS Ground Service. 1-3 days for USPS Priority or First-Class Mail.
- Customers who reside in CA, OR, WA, AZ, UT, ID, NM, CO, WY, and NV can expect to receive their order within 1-3 business days via our ground shipping services.
- You can check the status of your delivery by entering the tracking number emailed to you after placing your order into either weblinks UPS Tracking, FedEx Tracking or USPS tracking.
- You will receive a shipment notification email with a tracking number as soon as a shipping label is generated for your order in our warehouse.
- Please note that it may take up to 12 hours for a tracking number to register in the FedEx, UPS or USPS websites, as the carriers must scan the packages first. If you are still unable to track your order after 12 hours of receiving a shipment notification email, please contact us for assistance.
All orders ship from our state-of-the-art warehouse/distribution center in Long Beach, CA., or business operation center in New Orleans, LA.
INSURANCE & DAMAGE CLAIMS
All shipments are insured for their full replacement value. If you receive an item that was damaged during transit, please contact us ASAP to arrange for a full refund or replacement.
If you are not 100% completely satisfied with the purchase of your order, simply return the product within 15 days from the date of delivery for a full refund. We offer FREE RETURNS within 15 days of the receipt of your order. Please submit via email the reason for the return and request a return shipping label. Products should be returned in the same condition it was received and in the original packaging - as much as possible. For items that are not returned in their original condition, we reserve the right to reasonably refuse any return. No refunds are issued in advance of the customer's return request unless the requirement to return the item has been reviewed and waived by the SHOP DECOR N MORE. Please contact us for details.
For any item that arrives damaged or defective, we offer a free replacement or full refund. Please do not return damaged merchandise. For items that are defective or damaged, please message or send us an email with a brief description and photos of the damage. Please contact us at 504-372-1690 with any questions. Once your refund/replacement request is received and approved, we will issue a prompt replacement of the item, or refund your purchase to the original method of payment. If the item was purchased with a gift card (web site purchases only), you will be issued an in-store credit for the amount of the item. Please allow3-5 business days for the credit to be issued to your major credit/debit card, VENMO, PayPal or pay APP account.